To close your account, ensure that it holds a zero balance – this means no cash or financial instruments and no pending orders. Accounts can only be closed once all funds and holdings have been fully withdrawn to your personal bank account. Keep in mind that you won't be able to open a new account later on – if you want to come back, we’ll need to reactivate your previous one.

How to close my positions and withdraw funds?

• The steps to be taken in the app to close your entire existing position: you can tap on “Sell”, choose the selling format “Number of shares” and tap “Sell max”. Make sure to cancel any pending orders – you can check and manage them in the Transactions tab.
• When withdrawing your funds, if you don't have a personal bank account in the currency you currently hold your funds in, you may want to convert such funds before withdrawing. If a currency conversion takes place, please note there is an FX fee of 0.35%. See Everything about withdrawals for more.

My account balance is zero. How to deactivate it?

Navigate to your profile (on mobile, at the top left corner, on web, at the top right corner), select the three dots on your account and then "Close account". Note that in accordance with applicable financial regulations, we store submitted personal data and associated account information for at least 5 years after closure.

Can I reopen my account after I closed it?

Yes! Just reach out to us from your verified email address using the contact information below this article, and we'll sort it out for you.

To close a business account, please contact our team below.