Rewards are usually awarded within 10 business days. If you were expecting a reward but haven't received it yet, here are the most common reasons why.
You may not be eligible
Both the referral link and a promo code are available to new customers. If you're not sure whether you qualified, check the terms of the particular program you used.
It's also worth knowing that the referral link and promotional codes are two separate programs and cannot be combined. If you used both, only the one you used first will apply.
Referral reward
You signed up through a friend's referral link
To be eligible for the reward, you must have opened your account directly from the referral page, by opening the link and accepting the invite by entering your email address and starting the account creation. If you started your account any other way, the referral won't have been registered and cannot be added anymore.
You opened a business account: invitee’s referral reward can’t be added to a business account, so it’ll always be credited to your general account.
You sent a referral link to a friend
Your friend may not have completed all the required steps within the time limit or some steps are still undone. You can review what needs to be done in your link. If your friend did all the steps and received their reward but you didn’t, you may have reached the monthly referral reward limit, which is also shown in your account through your link.
You have a business account: Your reward is always credited to the account your referral link belongs to, so if your link is on your business account, that's where your reward will go. It can't be moved to a different account afterwards. Your friend’s reward will still go to their personal account.
Promo code reward
You must complete all the required steps within the time limit stated in the promotion's terms. If you also used a referral link during sign-up, only the referral reward applies, as two new joiner programs cannot be used together.
For full details on how both programs work, see Referral links and promotional codes. If you've checked everything and still think something's wrong, don’t hesitate to get in touch with our support team below this article.