On the mobile app, you can only log in using your verified phone number. On the web app, you can use both your verified phone number and email address to log in. If you’ve changed your phone number, let us know and we’ll update it for you
I have a new phone number or email address
You can’t change these details yourself. Please contact our support team below and tell
us your new phone number/email address.
If you’re not writing to us directly from the app, remember to reach out from your
verified email address, as we want to keep your account safe and are limited to what
help we can provide if you contact us from an unknown email address.
I can’t verify my email address
- If you’re not receiving the email to verify your email address, ensure first that you’ve not made a typo to your address when signing up. You can check that on your profile in the app. If you’ve made a mistake, let us know below what is your correct email address and we’ll fix it
- If the email address is correct, don’t forget to check your spam folder, or search your inbox by “Verify your email” as this is the subject of the email we send you. Depending on your inbox settings, the email may slip into another folder than the general inbox you’re viewing
The app asks me to register again
This only happens if you’re using a phone number that’s not associated with your Lightyear account. If you’ve changed your phone number, try logging in using your old number. If you don’t have access to it anymore, let our support team know below
I want to change my passcode or password
While logged in:
- Go to your profile at the top left corner in the mobile app and tap on settings in the right corner
- Select Security and choose to reset your passcode or password. You’ll receive instructions to your verified email address
While logged out on mobile:
- On the login tab, tap on Forgot your passcode? button where you can reset your passcode. You’ll get instructions to your verified email address
While logged out on web:
- On the login tab, tap on Forgot password? button where you can reset your password. You'll get instructions to your verified email address
I’m not receiving the email for passcode/password change
- Ensure you’re checking the inbox of your verified email address. If you don’t have access to that email address anymore, let us know below what’s your new address
- Don’t forget to check your spam folder
I’m not receiving the SMS verification code
- Make sure you’re using the correct phone number, as it’s easy to mix up numbers
- Restart and reinstall the app, and check that you have the latest version as well
- Ensure that you have good reception and your device is restarted
- If you’ve changed your phone number, see “I have a new phone number or email address” section above
My account was deactivated
If you’ve asked to close your account in the past, you can’t create a new one but we can reopen your previous one. Contact our support team below and we’ll reopen your
account. Remember to reach out from your verified email address, as we want to keep
your account safe and are limited to what help we can provide if you contact us from an
unknown email address.
If Lightyear has closed your account, it generally means we can’t reopen your account to offer you our services. If your account was closed because you were underage when
signing up or believe the closure of your account was a mistake, feel free to reach out to us
See also I want to change my details