Some changes you can make yourself, and some need a quick request to us so we can verify a few things first. Read on to find out what you can update and how!

It’s important to highlight that with Lightyear you can only have one account. This means that closing your existing account to open a new one with updated details won’t work.

If you need any help, don’t hesitate to reach out to us. If you’re not writing to us directly from the app, remember to write from your verified email address, as we want to keep your account safe and are limited to what help we can provide if you contact us from an unknown email address.

Phone number

We need to change it for you. Write to us below this article and don’t forget to include your new phone number. To update your personal information, you may be asked to go through a quick ID verification securely in the app. We'll let you know if that's necessary, so please don't forward us your personal documents through the in-app messaging tool or by email (see more from Verifying my identity and address).

Email address

To update your email address, log in to your account, go to your profile, and edit your address details. If you can’t log in, please reach out to us using the contact address below this article from your verified email address and let us know your new address.

Name

We can only change your name to what it says on your ID document. If you’ve changed your name, please have a valid identity document nearby as we’ll ask you to go through a quick verification with it securely in the app (see more from Verifying my identity and address).

If you want to remove a name that’s displayed in the app, you can do that through your profile settings. Note that your full legal name will still be on statements you can generate in the app.

Address

• If you’ve moved within the same country, you can update your address yourself under Settings -> Your profile. If we need any supporting documents, we’ll let you know.
• If you’ve changed your permanent residency from one country to another, just let us know below this article and send a proof of address document. If your tax obligations have changed as well, don’t forget to send us your new tax number (see more here: Verifying my identity and address).

Other profile information

If you've noticed that other information related to your account is incorrect or needs to be updated at any time, please contact our support team below.

See also I can't log in and Tax ID and national identifier