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Help centre / Managing my Lightyear account / 

I want to change my details

If you need to update your personal details such as phone number, email address, name, or address, please contact our support team below and let us know what you want to update. If you’re not writing to us directly from the app, remember to reach out using your verified email address, as we want to keep your account safe and are limited to what help we can provide if you contact us from an unknown email address.
It’s important to highlight that with Lightyear you can only have one account. This means that closing your existing account to open a new one with updated details won’t work. Feel free to write to us if you need any changes to your profile.

Phone number or email address

Don’t forget to include your new phone number/email address

Name

We can only change your name to what it says on your legal ID document. If you’ve changed your name, please have an ID document at hand as we’ll ask you to go through a quick ID verification (see more from Verifying my identity and address)
If you want to remove a name that’s displayed in the app, we can do that. Note that your full legal name will still be presented in the statements you can generate in the app

Address

We always need to verify your new permanent residency address with an official document. See which documents we are able to accept from Verifying my identity and address
See also I can't log in
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support@lightyear.com

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© 2023 Lightyear Financial Ltd.

The provider of investment services is Lightyear Europe AS. Please read the terms before using our services and if necessary, seek qualified advice. When you invest, your capital is at risk.

Lightyear Europe AS is authorised and regulated as an investment firm by the Estonian Financial Supervision Authority (Finantsinspektsioon) under activity licence number 4.1-1/31.

Lightyear Europe is a company registered in Estonia with company number 16235024 and registered office at Volta 1, Tallinn 10412, Estonia.