If you need to update your personal details such as phone number, email address, name, or address, please contact our support team below and let us know what you want to update. If you’re not writing to us directly from the app, remember to reach out using your verified email address, as we want to keep your account safe and are limited to what help we can provide if you contact us from an unknown email address.
It’s important to highlight that with Lightyear you can only have one account. This means that closing your existing account to open a new one with updated details won’t work. Feel free to write to us if you need any changes to your profile.
Phone number or email address
Don’t forget to include your new phone number/email address when reaching out to us. Note that in order to update them, you may be asked to go through a quick ID verification securely in the app. We'll let you know if that's necessary, please don't forward us your personal documents via in-app messaging tool or email (see more from Verifying my identity and address)
We can only change your name to what it says on your legal ID document. If you’ve changed your name, please have an ID document at hand as we’ll ask you to go through a quick ID verification securely in the app (see more from Verifying my identity and address)
If you want to remove a name that’s displayed in the app, we can do that. Note that your full legal name will still be presented in the statements you can generate in the app
We always need to verify your new permanent residency address with an official document. See which documents we are able to accept from Verifying my identity and address
See also I can't log in