Everything about deposits

All of our users have access to a multi-currency account and can deposit in different currencies (EUR, GBP, and USD) from cards and bank accounts held in their name.

1. Select Deposit in your Portfolio
2. Pick the currency
3. Choose the payment method

We accept only debit cards, and the card must be in your name. To learn about associated fees and more specifics about the cards we accept, see our article Paying by card.

After selecting the currency you wish to deposit, under the "Bank transfer" payment method, you'll see the account details required for a regular bank transfer. These are the exact instructions you'll need to initiate the transfer from your bank.

How to use the account details?

• All account details are meant to be used to deposit only the corresponding currency and they differ per currency (e.g. Lightyear EUR account details will only be able to accept EUR deposits). Be sure to double-check that you are sending the right currency to the right Lightyear account details, as otherwise deposits may be rejected or incur additional fees, which Lightyear cannot be responsible for.
• Make sure you use the exact details you see in the app, and don't forget to use the payment reference for each transfer you make. Missing or incorrect references are the most common cause of deposit delays or returns.

The time it takes for your funds to arrive at Lightyear depends on several factors, e.g. when you are depositing (weekends, holidays, business hours, etc.), how much and what currency you're sending, as well as banks’ processes. As these factors may vary, previous transfer time is not indicative of future processing time.

*There may be additional fees charged by the sending and intermediary financial institutions. It’s always best to clarify directly with them before sending if unsure. Read more about SWIFT transfers here.

If the expected timeframe from the table above has been exceeded, ensure that the funds have left your balance and have not been returned to you. If that’s confirmed, don’t hesitate to get in touch with our support team below this article. Please attach proof of payment that includes all necessary details:

• Your full name
• Your bank details
• Receiving bank details
• The date and time the payment was made
• The amount sent
• The currency

If the information isn’t all in one place, you can send 2 documents. Both will need to show the same bank details — that way we know it’s the same account we’re looking at. Note that we may need to ask for further information and documents to help you better.

No, you can only deposit from an account that is held in your name. If you have a business account in Lightyear, the funds have to originate from an account held in your business name. Lightyear will return funds that come from a third-party account.

Yes, you can send funds from a bank account you're a co-owner of. If you just have access through a power of representation or a bank card, that unfortunately won't be enough to accept the funds.

You should be able to deposit when selecting the "Deposit" button, and if sending funds from your own card or bank account. If this isn't working, please check for any pending information requests waiting for your attention, which are shown in the Portfolio tab or sent to your verified email address. If there are no requests and you still can't deposit, please get in touch with us below this article.

See also:

• How can I deposit USD?
• My deposit hasn't arrived
• Everything about withdrawals