Deposits usually arrive within their estimated timeframe (see the table here), but occasionally they can take longer than expected. This article explains what to do if your deposit hasn't shown up in your Lightyear account.
Note that you can only deposit from an account held in your name (or your business name if you hold a business account), and the correct account details and payment reference must have been used. The time it takes for Lightyear to receive your funds depends on things like:
- The currency and amount you're sending
- The payment method you used
- When you sent the deposit (e.g. banking hours, weekends, bank holidays, etc.)
- Any verifications by banks or Lightyear
As these factors may vary, previous transfer time is not indicative of future processing time.
What to do if my funds have not arrived?
The first thing to do is always check the typical processing time, as it can vary depending on the currency and payment method used. You can see our estimated processing times here: Everything about deposits.
If the expected timeframe has been exceeded, ensure that the funds have left your balance and have not been returned to you. If that’s confirmed, don’t hesitate to get in touch with our support team below this article. Please attach proof of payment that includes all necessary details:
- Your full name
- Your bank details
- Receiving bank details
- The date and time the payment was made
- The amount sent
- The currency
If the information isn’t all in one place, you can send 2 documents. Both will need to show the same bank details – that way we know it’s the same account we’re looking at. Note that we may need to ask for further information and documents to help you better.
See also: Everything about deposits