Help centre / Deposits, conversions & withdrawals / 

My deposit hasn't arrived

The time it takes for Lightyear to receive funds you send depends on things like:
  • The currency you’re sending
  • Payment method used
  • When the deposit was sent (e.g. banking hours, weekends, bank holidays, etc.)
  • The amount
Deposits are only accepted from bank accounts in the name of the Lightyear account holder. Any deposits from someone else’s bank account will be returned.
The same goes if you’ve opened up a Lightyear business account – only deposits coming from your business bank account will be accepted. Business accounts are currently available to Estonian companies only (see more: “Business accounts: who can open one and how do they work?”).
The first thing to do is always check how long it usually takes for your funds to arrive. You can see our estimated processing times here Everything about deposits. If you made an USD bank transfer, please also see: How can I deposit USD?.
If the expected timeframe has been exceeded please don’t hesitate to get in touch with our support team. It’s helpful if you attach a proof of payment which has the information we’ll need that will help us trace the payment.
A proof of payment is a receipt, screenshot, or document from your bank that shows the following information:
  • Your full name
  • Your bank details
  • Receiving bank details
  • The date and time the payment was made
  • The amount sent
  • The currency
If the information isn’t all in one place, you can send 2 documents. Both will need to show the same bank details — that way we know it’s the same account we’re looking at.
Did this answer your question?
Can’t find the answer you’re looking for? Get in touch with our support team.