Running into issues is never fun. Here’s a few basic steps that you can try one-by-one to resolve a technical issue you’re experiencing with the Lightyear app:

• Make sure you’re on the latest version of the app through the App Store (Apple) or Google Play (Android)
• Restart your device and ensure you are using the latest OS
• Uninstall and reinstall the Lightyear app through the App Store (Apple) or Google Play (Android)

If you’ve followed these steps and are still experiencing issues, please don’t hesitate to reach out to our Support team below. If possible, please include any screenshots/screenrecordings that can help investigating and resolving the problem.