You can log in via your verified email address or phone number. If you’ve changed your phone number or email address, let us know below and we’ll update it for you. It’s important to highlight that with Lightyear you can only have one account. This means that closing your existing account to open a new one with updated details won’t work.

I have a new phone number or email address

You can’t change these details yourself. Please contact our support team below and tell us your new phone number/email address. You may be asked to go through a quick ID verification securely in the app. We'll let you know if that's necessary, so please don't forward us your personal documents through the in-app messaging tool or by email.

If you’re not writing to us directly from the app, remember to reach out from your verified email address, as we want to keep your account safe and are limited to what help we can provide if you contact us from an unknown email address.

I want to change my password

If you’re logged in to your account, navigate to your profile view, select Settings, then Security, and “Change password”. If you’re logged out from your account, simply tap on “Forgot password?” in the login tab.

I’m not receiving the email for password change

• Ensure there are no typos in the email address you type in and that it's the one associated with your account. If you don’t have access to your verified email address anymore, let us know below what your new address is
• Don’t forget to check your spam folder and search your entire inbox (all folders) by subject "Forgot your password?" as this is the title of the email we send
• Check the blocked email addresses list in your inbox to ensure you have not blocked Lightyear’s emails

I’m not receiving the SMS verification code

• Restart and reinstall the app, and check that you have the latest version as well
• Ensure that you have good reception and your device is restarted
• Check if you're receiving SMSs from other providers
• Ensure that there are no typos in the email address/phone number you're using to log in with. If you’ve changed your details, see the “I have a new phone number or email address” section above
• View your device’s blocklist for local phone numbers and unblock them until you receive the code

I can’t verify my email address

• If you’re not receiving the email to verify your email address, ensure first that you’ve not made a typo to your address when signing up. You can check that on your profile in the app. If you’ve made a mistake, let us know below what is your correct email address and we’ll fix it
• If the email address is correct, don’t forget to check your spam folder, or search your inbox by “Verify your email” as this is the subject of the email we send you. Depending on your inbox settings, the email may slip into another folder than the general inbox you’re viewing

My account was deactivated

If you’ve asked to close your account in the past, you can’t create a new one but we can reopen your previous one. Contact our support team below and we’ll reopen your account. Remember to reach out from your verified email address, as we want to keep your account safe and are limited to what help we can provide if you contact us from an unknown email address.

If Lightyear has closed your account, it generally means we can’t reopen your account to offer you our services. If your account was closed because you were underage when signing up or believe the closure of your account was a mistake, feel free to reach out to us.

See also I want to change my details