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Helport AI Ltd is an artificial intelligence (AI) technology company that provides software-as-a-service and AI tools to the contact center industry. The flagship product, AI Assist, is a real-time, intelligent software co-pilot for customer engagement professionals. Its AI + Business Process Outsourcing (BPO) service combines AI software with customer contact agents as a turnkey offering for enterprise customers. The company is headquartered in Singapore, with operations across Asia and North America. It provides solutions to the public sector, including insurance, wealth management, mortgage, and others.

Microsoft sells productivity, security, business, and developer software alongside Azure cloud infrastructure and platform services. Commercial customers pay through subscriptions, software licenses, and usage charges. Consumer businesses include Windows, Xbox, and advertising. Beginning in fiscal 2027, Microsoft reports two segments: agents and infra, containing its commercial software and cloud businesses, and devices and consumer.