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Trusting us with your money is not something we take for granted. Lightyear UK Ltd is authorised and regulated by the Financial Conduct Authority and as such is bound by strict regulatory obligations in how we handle and protect your money.

Customer money always sits separately to our own and is held in Natwest and Qualifying Money Market Funds. There’s no way for creditors - in the unlikely event of anything happening to Lightyear - to get hold of the investments or cash that you hold with us.

Lightyear is protected by the Financial Services Compensation Scheme (FSCS). Any shortfall in cash and assets returned to you may be claimable with the FSCS, in the event of Lightyear's insolvency. FSCS does not cover losses due to poor investment performance. FSCS protection applies to client money only where held with Banks, not where held in QMMFs.

Read more about how your assets are protected in our help centre.

Do you have cash reserves?: It’s generally good practice to have easily accessible cash available to cover your ongoing short term expenses, as well as an emergency fund for any unforeseen sudden expenses (e.g. needing to replace your washing machine), before investing extra money you might have. It may also be sensible to pay off debts with available money, rather than investing it.

Can you accept losses?: All investing contains an element of risk; your investment value can go down as well as up, so you could get back less than you invested, or in some cases, you may lose your entire investment. Generally the more risk you take gives you the opportunity for higher returns, but also increases the potential for greater losses. You should also think about how long you plan to invest for, and therefore whether you have the time to wait for any losses to recover. Don’t invest more than you can afford to lose. See explanations of the types of risk each investment type provided by Lightyear might be exposed to here. This can be complicated, so please let us know if you need help.

Free, impartial guidance covering cash reserves, losses and more, is available at MoneyHelper & InvestSmart (FCA) including: A beginners guide to investing, 5 questions to ask before you invest, Make sure you understand the risks, Is it the right investment for you.

Easy. We ensure you always have access to your money and we've made the process pretty painless for when you need to withdraw. Once requested, withdrawals may take up to 2 business days to be sent out to your requested bank account. Once sent out, the transfer time depends on the payout method:

• For GBP, your funds should typically arrive within 0-2 business hours.
• For EUR, your funds should arrive within 0-2 business days.
• For USD, your funds will arrive after 3-5 business days. As it's a SWIFT payment it may take longer, so contact your receiving bank for an estimation.